Find Where the Connection Breaks
I follow the problem from the internet to the desk, equipment, and accounts.I trace the problem through the internet connection, equipment, and accounts.
Internet To The Desk
I compare the connection near the router and at the workstation so we can separate an internet-provider problem from an in-home coverage problem.I compare router and desk connections to separate provider problems from weak home coverage.
Computer To Equipment
I check ports, adapters, display settings, USB devices, drivers, power, and the dock instead of replacing a monitor or printer too quickly.I check ports, adapters, display settings, USB devices, drivers, power, and the dock before recommending replacement equipment.
Account To Files
I confirm which work or personal account owns Outlook, OneDrive, Teams, browser profiles, and the files you need before changing sign-ins.Before changing sign-ins, I check which account owns Outlook, OneDrive, Teams, browser profiles, and work files.