A new computer should still feel like yours. We’ll talk through the files, programs, email, and settings you use, then I’ll plan the transfer and test the replacement with you before retiring the old one.Keep your familiar files, programs, email, and settings. I’ll plan the transfer and test your replacement with you before retiring the old computer.
I protect the old computer, move current files and programs, reconnect devices, and test the setup.
I verify the important documents, photos, desktop files, downloads, browser information, and account details before changing or retiring the old computer.I verify important files, browser information, and account details before changing or retiring your old computer.
We decide what to bring over, check program compatibility and licenses, and keep the old computer available until the transfer has been checked.We check what to move, program compatibility, and licenses. Keep the old computer until we verify the transfer.
I install needed programs and apps, move the selected data, reconnect devices, and test the everyday tasks you rely on.I install programs, transfer selected data, reconnect devices, and test your everyday tasks.
A file copy is only part of a computer move. Make a short list of what you use every day, then check that it works on the replacement before retiring the old machine.List what you use daily. Check that it works on the replacement before retiring your old computer.
List Documents, Desktop, Downloads, photos, bookmarks, and any folders stored outside the usual places. Check which files are on the computer and which are only available through a cloud account.List your documents, photos, bookmarks, downloads, and unusual folders. Check which files are local and which are only in the cloud.
Identify the programs you need, their licenses, and the accounts used to sign in. Some programs must be reinstalled or replaced; copying their folders does not make them work on a new computer.Check needed programs, licenses, and sign-in accounts. Some programs need reinstalling or replacing; copying their folders won’t make them work.
Test email, calendars, printing, scanning, backup, and any work apps. Open a few important files and confirm they are complete before deciding what to do with the old computer.Test email, calendars, printing, scanning, backups, and work apps. Open important files to confirm they’re complete.
I help Charlotte home and business users set up the computer in the place they use it. Keep the old computer and its backup until the transfer has been checked. Never email passwords or recovery codes.I set up computers onsite for Charlotte homes and businesses. Keep the old computer and backup until we verify the transfer. Never email passwords or recovery codes.
See a recent transfer: moving Kelly’s familiar setup to a replacement laptop.
Yes. I can plan a Windows-to-Mac or Mac-to-Windows move for documents, photos, email, and other supported data. Programs do not always work on both platforms, so we check compatibility, licenses, account access, and backups before moving.
Yes. I help prepare Apple and Windows computers, connect accounts and peripherals, move the data you need, and check the everyday tasks you use the computer for.
Many personal files can usually move, including documents, photos, desktop items, downloads, and common folders. Some programs need to be reinstalled or signed into again, and I explain that before we start.
Yes. I can help with Outlook, Word, Excel, OneDrive, account sign-in, license confusion, and settings that make Microsoft 365 easier to use.
A new computer is not ready until your files, accounts, backup, printer, and everyday programs work together.
Tell me what you’re moving from and what you’re moving to. Keep the old computer until we’ve checked that everything you need is on the new one.Tell me which computers you’re moving between. Keep the old one until we’ve checked the new setup.
Lab-based data migrations take place in a secure environment that is not connected to the internet. Equipment entrusted to me for retirement or recycling is securely wiped and decommissioned, with evidence provided to you by email.Lab migrations use a secure, offline environment. Equipment entrusted to me for retirement or recycling is securely wiped and decommissioned; you receive evidence by email.
How I care for your data →