Slow Computers
Tune-ups, pop-ups, browser trouble, SSD guidance, and honest repair-or-replace advice.
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Residential IT Support
Friendly, Onsite Technology Help for Your Home
I help Charlotte-area homeowners, seniors, and families solve computer, Wi-Fi, printer, account, scam, and connected-device problems without rushing the explanation.
Patient explanations, practical recommendations, and one person who sees the visit through.
Email PrestonHow I Can Help
Common Home Technology Problems
Choose the closest match. You do not need to diagnose the problem before calling.
New Computer Setup
Files, email, familiar settings, printers, updates, applications, and backup setup.
Plan a new setupFiles and Backups
Data transfer, photo and document protection, external drives, cloud backup, and recovery options.
Protect important filesWi-Fi and Routers
Weak rooms, buffering, dropped connections, router placement, and mesh Wi-Fi setup.
Improve home Wi-FiPrinters and Scanners
Offline printers, wireless setup, scanning problems, drivers, and new-printer installation.
Fix printer troubleVirus and Pop-Ups
Fake alerts, unwanted programs, browser redirects, remote-access tools, and safer settings.
Get cleanup helpScam Protection
Calm help after a suspicious call or message, plus practical ways to recognize warning signs.
Review scam protectionSenior Technology Help
Patient support for computers, email, Wi-Fi, printers, new devices, accounts, and online safety.
See senior tech helpEmail and Accounts
Outlook, Microsoft 365, passwords, OneDrive, phone syncing, and recurring sign-in prompts.
Sort out accountsSmart Devices
Smart TVs, cameras, speakers, phones, tablets, apps, accounts, and connected-home technology.
Connect smart devicesHome Office Setup
Monitors, docks, webcams, printers, Wi-Fi, work accounts, video calls, and backup checked as one setup.
Set up the home officePassword and Account Help
Microsoft, Google, Apple, recovery information, saved passwords, sign-in prompts, and two-step verification.
Sort out account accessOnsite Computer Help
One visit for technology problems that cross computers, printers, Wi-Fi, accounts, and devices.
Understand onsite helpFree Decision Tools
Check scam warning signs or think through whether a computer is worth repairing.
Use a free toolStart With The Symptom
What Changed At Home?
You do not need to choose the technical category. Start with the event that created the problem.
The monitor, dock, webcam, printer, Wi-Fi, and work account may all affect the same task.
Review home office setupThe issue may be the account name, saved password, recovery phone, verification method, or a different account on another device.
Get password and account helpPhones, old computers, iCloud, Google Photos, OneDrive, and external drives can overlap without providing a clear backup.
Organize and protect filesCheck what must transfer, which programs still matter, and whether the old computer is backed up before buying or wiping anything.
Plan the new computerWhat to Expect
A Clear Onsite Process
Start With a Call
Tell me what you were trying to do and what happened instead.
Set a Visit Time
We arrange an onsite appointment that fits the situation.
Diagnose and Fix
I look at the full setup and explain the practical options.
Plan What Is Next
If a larger project is needed, I outline it before additional work.
Recent Projects
Technology Work Around Charlotte
Browse recent Wi-Fi, computer, backup, and small-business technology projects from around Charlotte.
Home Wi-Fi
Coverage, placement, equipment, and the way devices connect are considered together.
Computer and Backup
Important files are identified and protected before major setup or replacement work.
Residential Questions
Before You Schedule
Do I need to bring the computer anywhere?
No. Residential support is designed around onsite help, so I can see the computer, Wi-Fi, printer, accounts, and connected devices in the environment where you use them.
Can a family member schedule for a parent?
Yes. A family member can explain the concern or arrange the visit. I still keep the person using the technology involved and explain what I am doing.
What should I have ready?
Keep the affected devices, chargers, account information, and any exact error messages nearby. Do not send passwords or financial information by email.
What if I do not know what is wrong?
That is normal. Describe what you expected to happen and what happened instead. I can work from the symptom.
Can you help with more than one item?
Yes. Home technology problems often overlap, so a visit can include related computer, printer, Wi-Fi, account, backup, or device issues.
Tell Me What Is Going On
Start with the part that is frustrating you most. You do not need the technical name for it.